ACTIVE Learning


Mailing list
  • Can I rent or buy a mailing list from ActiveTrail? No. You can only use ActiveTrail with mailing lists to which you have permission to send mailings. For more details read our anti-spam policy.
  • How to import a list of addresses to my account in ActiveTrail? ActiveTrail allows loading email addresses from Excel files (XLS / XLSX (Excel Spreadsheet MS. All you have to do is find the location of the file on your computer and ActiveTrail's wizard will guide you through the simple process of import.
  • What happens to my list after I upload it to ActiveTrail? Your list is protected behind our highly secured firewalls . The list will be stored in your account until you remove it from ActiveTrail. ActiveTrail will never rent, share or sell your list. For more information, read our privacy policy.
  • What should I do if I do not have a mailing list? It's time to start! There are several ways you can collect e-mail addresses. ActiveTrail provides a tool for building a list - registration forms that would be located on your website. Visitors to your site can sign up for your mailing list and addresses will be automatically imported into your ActiveTrail account.
Creating and designing the campaign
  • Do I need to know HTML to create the campaign? Not at all! You can easily create an attractive and professionally designed campaign with ActiveTrail's content editor tool. You can design/create emails by yourself and send them out to your recipients in a few clicks.
  • What if I want to adjust my e-mail marketing to my website? We offer template branding service. Depending on your requirements, we will design a custom template to reflect the look and feel of your company's brand.
  • What does ActiveTrail do to ensure that my emails reach their destination? ActiveTrail maintains an ongoing dialogue with many ISPs and e-mail providers worldwide. This includes sharing information on policies, guidelines, and other issues. ActiveTrail invests many resources as possible in ensuring your emails are successfully delivered.
  • Can I get training? Definitely! We offer a personal service to all of our customers so they can make the most out of the system's capabilities. Together we will go over all the steps in building a campaign, from creation through submission and address any other questions or concerns that may arise during operation of the system.
  • How does pricing work? ActiveTrail Demo Account offers a 30-day free trial. Paying customers can choose from a range of monthly plans that vary according to the number of recipients with no limit on submissions. If you do not want a monthly commitment, you can purchase a mailings bank and use it as needed. Larger organizations are invited to contact our sales department for personally tailored billing plans.
  • Do I have to sign a contract or commit in advance to use ActiveTrail? No! All you have to do is agree to the terms of use and choose the plan that suits you best, without any prior commitment.
  • Should I just download a software? There are many benefits for using a software as a service (SAAS) email marketing solution- mainly to save time and costs. ActiveTrail's software doesn't require installation, you can access your account from anywhere at any time (Web-based), features are easy to use since they already come with best practices and samples inside it,
    it is automatically configured with upgrades and new releases.

  • Can I see who opens my mailings? Yes. ActiveTrail provides detailed real-time reports that enable you to see who opened your emails, clicked on the links, the geographical breakdown of viewing e-mail recipients, mobile vs. desktop email openings and much more. You can also export the data to a CSV file.
  • Does ActiveTrail provide information about wrong e-mail addresses? yes! ActiveTrail includes a management feature that allows you to see which addresses returned as incorrect and why. In addition, the system allows exporting these addresses for the effective management of your lists.
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